JOB CONTEXT

The Team Lead, General Fraud is responsible for the coordination of General Fraud Investigation, giving direction

and purpose to Direct reports and ensuring quality investigation reports are produced for Management’s decision.

To investigate reported General Fraud cases and make appropriate recommendation(s) to management.

To ensure implementation of all approved recommendations.

To ensure prompt responses to enquiries from Regulatory authorities, law enforcement and security agencies

on issues relating to the bank.

To follow up on recoveries of stolen funds.

KEY RESPONSIBILITIES

Business and Financial performance

Ensuring investigations are conducted with minimal or no extra cost on the Bank.

Ensuring judicious use of all Bank’s assets at our disposal in the Unit.

Ensure that bank’s fund is recovered from any necessary investigation cases promptly.

Defend the bank’s interest in court/mediation sessions as a result of investigated cases.

Customer Excellence

Ensuring empathy towards complainants’ complaints.

Ensuring Ecobank’s RACE – IT culture reflects in all investigation reports.

Collaborate with other units to ensure quality investigation reports are written.

Lead and Guide Direct Reports in ensuring quality investigations is achieved on cases assigned.

Motivate, inspire, coach, and mentor all Direct Reports (Investigation Officers).

Encourage and foster a congenial working environment to enable the team achieve excellence through

teamwork and operational efficiency.

Be a champion of Ecobank RACE – IT core values in the Region.

Leadership and people management

Process, control and operational performance

Special investigation of high-profile cases requiring technical skills.

Prepare investigation report of customers’ complaints and reported fraud incidents stating findings

,and make appropriate conclusions and recommendation(s).

Forward report to Management for approval of recommendations.

Communicate approved recommendation to HR and other relevant departments for implementation.

Liaising with regulatory authorities especially CBN and NDIC to ensure that there is no adverse effects and

sanction on the bank.

Follow-up on implementation of approved recommendations with relevant departments.

Prepare summary on all approved investigation reports.

Review, investigate and respond to all enquiries bank wide from law enforcement agencies and financial

institutions.

Prepare and forward the bank’s response(s) to the enquiries of the relevant regulatory and Law enforcement

Agencies/Authorities.

Identify vulnerabilities and fraud prevention strategies to prevent loss to the bank.

Ensure prompt responses to all fraud/incident alerts sent from branches, Contact Centre and other external

bodies.

Ensure prompt follow up on issues raised by branches, Contact Centre and other external bodies in incident

reports.

Prepare monthly summary of approved reports for each investigation officer for Manager, Investigation

Services’ review.

Attend and defend the bank’s interest in all court/mediation session that arose from investigated cases.

Maintain the bank’s NIBSS portal and upload reported fraud cases on the portal.

Review of investigation reports of subordinates (Senior Investigation Officers and Investigation Officers).

Mentoring of team members especially on report writing and investigation of difficult and knotty cases.

Ensuring that investigation activities of direct reports are conducted in a fair and unbiased manner to avoid

customers’ aggravation.

Bank wide training of staff through the preparation and publishing of learning points on cases investigated.

Strategic initiatives

Identifying vulnerabilities in the system and ensuring the blockage of such.

Proffering continuous process improvements for management’s consideration.

JOB PROFILE

Experience & Qualifications

Minimum of 2nd class lower in first degree/equivalent.

Professional Qualification is an added advantage

Fraud investigation experience and suitable qualification

Skills, Capabilities & Personal attributes

Excellent verbal and written communication and presentation skills

People management and team leadership skills

Unquestionable integrity

Strong knowledge of banking operations and audit skills

Strong negotiation and interview skills

Technology savvy and great data analytical skills