Role Purpose

Drive the design, configuration, development, and delivery of Telecel Cash products and integrations, ensuring fast time-to-market, high quality, and seamless customer and partner experiences.

Key Responsibilities

Own the end-to-end delivery lifecycle of Telecel Cash features—from requirements to production deployment

Translate business requirements into technical designs, configurations, and scalable solutions

Configure wallet products, tariffs, transaction limits, and promotions in line with business strategy

Collaborate with Product Owners and stakeholders to prioritize and deliver high-impact features

Design, build, and optimize APIs and integrations with banks, merchants, aggregators, and third parties

Ensure integrations are secure, scalable, and highly available

Continuously improve integration performance and reliability

Analyze technical specifications and implement system configurations and business logic

Identify and drive performance optimizations and enhancements across the platform

Support platform upgrades, patches, and system expansions

Participate in testing (SIT/UAT), validation, and release readiness

Ensure all features meet functional, performance, and security requirements before production

Support CI/CD pipelines and automated deployments for faster and safer releases

Provide L2 support for production issues and complex escalations

Collaborate with Operations teams to resolve incidents and prevent recurrence

Contribute to root cause analysis (RCA) and continuous service improvement

Work closely with internal teams, vendors (e.g., platform providers), and partners to deliver solutions end-to-end

Communicate technical changes, impacts, and benefits to both technical and business stakeholders

Support cross-functional initiatives to improve customer experience and service delivery

Support SMS, USSD, API and other messaging platforms related to mobile money services

Support Middleware services related to Telecel Cash

Handle escalations, upgrades, and enhancements impacting messaging channels

Professional/ Technical Competencies

Degree in Computer Science/Computer Engineering/ Cybersecurity/ Information Technology or related discipline / experience

5–10 years’ experience in similar role

Strong understanding of mobile money / fintech platforms

Experience with APIs, integrations, and microservices

Knowledge of SQL, system configuration, and transaction systems

Familiarity with CI/CD, DevOps practices, and automation

Problem-solving mindset with focus on performance and scalability

Strong stakeholder communication and collaboration skills